Effective Date: July 26, 2025
Company Name: Eleven 11 Recovery LLC
DBA: Eleven 11 Recovery Orange County Rehab CA Drug and Alcohol IOP
Address: 647 Camino De Los Mares #221, San Clemente, CA 92673
Phone: (949) 209-2719
Website: www.eleven11recovery.com

Introduction
Eleven 11 Recovery LLC (“Eleven 11 Recovery,” “we,” “us,” or “our”) is committed to
maintaining the privacy, security, and confidentiality of your personal and health-related
information. This Privacy Policy and Terms and Conditions (“Policy”) governs your access to
and use of our website and services. It also outlines your legal rights under applicable data
protection laws, including the California Consumer Privacy Act (CCPA), the Health Insurance
Portability and Accountability Act (HIPAA), and the General Data Protection Regulation
(GDPR) for EU/EEA residents.
By visiting our website or using our services, you agree to the terms of this Policy. If you do not
agree, please do not use our website or provide any personal information.

1. Information We Collect
Eleven 11 Recovery collects personal and health-related data to provide behavioral health
services and improve client experience. This may include:
 Personal Identifiable Information (PII): Name, phone number, email address, physical
address, date of birth
 Protected Health Information (PHI): Medical history, diagnosis, treatment records,
insurance details (where applicable)
 Service-related Information: Intake forms, treatment goals, appointment details
 Technical Information: IP address, browser type, usage statistics, and device
information collected through cookies and analytics tools

2. Legal Basis for Data Processing (GDPR Compliance)
If you are located in the European Economic Area (EEA), our processing of your personal data is
grounded on one or more of the following legal bases:

• Consent: You have given explicit consent for us to process your personal information
• Contractual Necessity: Processing is necessary to provide services requested by you
• Legal Obligation: Compliance with state and federal regulations applicable to substanceuse disorder treatment
• Legitimate Interests: We may process data for administrative, quality assurance, or marketing (with your opt-in consent) purposes

3. Use of Information
We may use your information to:

• Provide intake, assessment, and treatment planning
• Schedule and manage appointments
• Contact you regarding your care or inquiries
• Verify insurance eligibility and process payments
• Improve our services and user experience on our website
• Meet regulatory compliance and reporting obligations
• Communicate updates, changes to our privacy policy, or service information (if you opt in)

4. Sharing and Disclosure
Your information may be shared under strict confidentiality agreements with:

• Licensed clinicians or healthcare providers involved in your care
• Third-party billing, claims, and insurance verification services
• Referral partners, with your written consent
• Technology platforms that manage our electronic health records (EHR) or client communications
• Regulatory authorities, where legally required We do not sell or rent your personal data under any circumstance.

5. Your Rights
You may exercise the following rights under applicable privacy laws:

• Access: Request details of the personal or health information we maintain
• Correction: Request corrections to inaccurate or incomplete data
• Deletion: Request that your data be erased, subject to legal retention requirements
• Restriction: Limit how your data is used in certain scenarios
• Portability: Request an electronic copy of your data
• Objection: Object to data processing for direct marketing purposes
• To submit any of these requests, please contact us at:
  info@eleven11recovery.com
  (949) 209-2719

6. HIPAA Notice of Privacy Practices
Eleven 11 Recovery complies with the Health Insurance Portability and Accountability Act
(HIPAA). All PHI collected in the course of your treatment is protected under HIPAA guidelines
and will not be shared without your written consent unless required by law, such as in cases of
abuse, self-harm, or court orders.
A complete HIPAA Notice of Privacy Practices is available upon request and provided during
intake.

7. Security Measures
We employ reasonable physical, administrative, and technical safeguards to protect your personal
and health data, including:

• SSL encryption for online forms
• Access controls and role-based restrictions within our systems
• Secure storage of paper and digital health records
• Regular staff training on data privacy and confidentialityWhile we strive to protect your information, no method of transmission over the internet or storage system is 100% secure.

8. Cookies and Website Analytics
We use cookies and similar technologies to collect non-personal data for analytics and site
performance optimization. This includes:

• Session cookies for user navigation
• Third-party tools like Google Analytics to measure user behavior
• IP-based geolocation for local service targeting

You may control cookies through your browser settings. Disabling cookies may affect some
website features.

9. GDPR Rights for EU/EEA Residents
If you reside in the European Union or European Economic Area:

• You may lodge a complaint with your local Data Protection Authority if you believe your rights have been violated
• If your data is transferred outside the EEA, we will ensure adequate protection through standard contractual clauses or other lawful mechanisms
• You can withdraw your consent at any time where processing is based on consent

10. Terms and Conditions of Use
Website Use and Medical Disclaimer
The content on this website is for informational purposes only and does not constitute medical
or psychological advice. Always seek the guidance of a licensed healthcare professional before
making any treatment decisions.
Intellectual Property
All materials on this site, including logos, text, photos, and graphics, are the intellectual property
of Eleven 11 Recovery LLC. Reproduction or distribution without written consent is strictly
prohibited.
Limitation of Liability
Eleven 11 Recovery is not liable for any direct or indirect damages arising from the use of this
website or reliance on its content. Services are provided "as is" and are subject to availability.
User Obligations
Users agree not to:

• Upload harmful or malicious content
• Misrepresent themselves or use false information
• Attempt to access confidential areas without authorization
• Violate applicable laws or infringe on intellectual property

Governing Law
This Agreement shall be governed by and construed in accordance with the laws of the State of
California, without regard to conflict of law principles. Disputes arising from this Policy shall
be resolved in the courts located in Orange County, California.
Certainly! Below is a professionally written Accessibility Statement tailored for Eleven 11
Recovery and its website, www.eleven11recovery.com, affirming compliance with WCAG 2.1
Level AA standards. You can include this directly within your Privacy Policy or display it as a
standalone page or footer link.

Accessibility Statement
At Eleven 11 Recovery, we are committed to ensuring that our website,
www.eleven11recovery.com, is accessible to all individuals, including people with disabilities.
We strive to meet or exceed the requirements of the Web Content Accessibility Guidelines
(WCAG) 2.1 Level AA, as published by the World Wide Web Consortium (W3C).
Our ongoing accessibility efforts aim to make our digital services user-friendly and inclusive, in
line with our mission of providing compassionate, comprehensive drug and alcohol treatment
services for all.
Key Accessibility Features:

• Keyboard navigability throughout the site
• Text alternatives for non-text content (images, icons, etc.)
• Sufficient color contrast and scalable text
• Logical content structure and proper heading hierarchies
• Screen reader compatibility
• Responsive design across desktop and mobile platforms

Continuous Improvement
We regularly audit and update our website to improve accessibility. As accessibility guidelines
evolve, we remain committed to adjusting our practices accordingly to ensure continued
compliance.
Need Help?

If you experience any difficulty accessing content, navigating the website, or notice any
accessibility barriers, please don’t hesitate to contact us. We value your feedback and will make
every reasonable effort to accommodate your needs.
Email: info@eleven11recovery.com
Phone: (949) 209-2719
Address: 647 Camino De Los Mares #221, San Clemente, CA 92673

11. Changes to This Policy
We may revise this Privacy Policy and Terms and Conditions at any time. Revisions will be
posted on this page with the updated effective date. Continued use of our website after changes
are posted constitutes your acceptance of the updated terms.

12. Contact Information
Eleven 11 Recovery LLC
DBA: Eleven 11 Recovery Orange County Rehab CA Drug and Alcohol IOP
647 Camino De Los Mares #221, San Clemente, CA 92673
(949) 209-2719
info@eleven11recovery.com
www.eleven11recovery.com